FAQ

This usually depends on your address but, normally we ship out your products to the courier within 3 business days and you'll get the parcel by the courier within one week.

No, We currently do not ship out our products internationally.

We accept payments through credit/debit cards (Visa, MasterCard, American Express), mobile wallets (e.g., eZcash, mCash), and internet banking options available in Sri Lanka.

Yes, we ensures your payment security with PayHere, which adheres to strict security standards and uses advanced encryption to protect your personal and financial information.

Once you complete the payment process through PayHere on Panthom Clothing's website, you will receive an email confirmation with details of your transaction.

If you experience any issues during the payment process, please contact Panthom Clothing's customer support immediately. We will assist you in resolving the issue and ensuring your order is processed smoothly.

To initiate a return, please contact Panthom Clothing's customer support team within 2 days of receiving your order. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process.

Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Returns that do not meet these criteria may not be accepted or may be subject to a restocking fee.

Once your return is received and inspected, we will process your refund within 2 days. Refunds will be issued with store credits or to the original method of payment used for the purchase.